Last updated: 31 July 2026
We want every Binwali order to arrive as described. This policy explains how to request a return or exchange and the condition an item must meet.
Request window
Contact Binwali within 7 calendar days after delivery. Email info@binwali.com or message +92 300 1234567 with your order number, item name, reason for the request, and clear photographs when an item is damaged, defective, or incorrect.
Eligible condition
To be eligible, an item must be unworn, unwashed, unstitched, uncut, unaltered, free from fragrance or marks, and returned with its original labels, components, and packaging. Proof of purchase is required. Please do not send an item until Binwali has approved the request and supplied return instructions.
Items that cannot normally be returned
- Fabric or clothing that has been cut, stitched, washed, worn, altered, damaged after delivery, or used.
- Items missing original components, labels, or packaging.
- Hygiene-sensitive items where a return would be unsuitable after opening.
- Items clearly marked final sale, except where the item arrived damaged, defective, or incorrect or a remedy is required by applicable law.
Damaged, defective, or incorrect items
Report the issue within the 7-day request window. If inspection confirms that Binwali sent an incorrect item or the item arrived damaged or defective, Binwali will cover reasonable return shipping and offer an available replacement, exchange, or refund.
Change-of-mind returns and exchanges
An unused item in eligible condition may be returned or exchanged within the request window. The customer is responsible for return delivery costs and any delivery cost for an exchanged item. The original PKR 249 delivery fee is not refundable for a change-of-mind return.
Return destination
Approved returns are sent to: Binwali, Bosan Road, Multan, Pakistan. Use a trackable courier and keep your receipt. Binwali is not responsible for a customer return that is lost before it reaches us.
Inspection and decision
We normally inspect a return within 3 working days after receiving it. We will confirm whether the return is accepted and explain any issue if the item does not meet this policy.
Exchanges
Exchanges depend on stock availability. If the requested replacement is unavailable, you may choose another available item, a refund, or store credit. Store credit will not replace a refund without your agreement.
Refunds for Cash on delivery orders
Approved refunds are issued by bank transfer or another mutually agreed local electronic transfer. Refunds are normally initiated within 7 working days after inspection and approval. We will request the required account details privately. Binwali does not send cash refunds through a courier.
Order cancellation
Contact us as soon as possible if you need to cancel. An order can be cancelled before dispatch. Once dispatched, it must follow the return process and applicable delivery charges may remain payable.
Contact
Email info@binwali.com or message +92 300 1234567. We will aim to respond within 2 working days.